How we Talk, Safely and Effectively

We’re committed to you and your care. Our communication policy outlines everything you need to know about how to reach us.

Communication Policy

The providers at Waldorf Women’s Care are here to serve your healthcare needs and are dedicated to providing you the best possible care. The intent is to outline clear communication between the provider and the patient. We ask that you carefully read the following Communication Policy.

  • Telehealth

Please make sure for your telehealth visit you are in a private, quiet area that has a strong wifi signal. If you are running errands while connecting to the provider, the provider may disconnect from the visit and you will be charged $51 for the visit.

  • Medication Refill:
  • Refills may take up to 7 days or more.
  • The request must be made by you, the patient.
  • We will not accept requests from your pharmacy.
  • You must have had an annual visit within the last 365 days.
  • Messages to Providers

You may message your provider through the portal for non-emergent messages. They may respond within 7 days.

  • Portal

You will not be called for normal results. You must sign up for the patient portal to review your lab results. If you need assistance to sign up for the portal, call (240) 252-2140.

  • Normal Results

We will not call you for normal results. You must sign up for the patient portal to view your lab results. Results are normally available within 14 days of the test being ordered.

  • Abnormal Results

Test results that require additional testing or that are abnormal will require a consultation appointment to discuss the results and/or treatment plan.

  • Service Dogs

We allow service dogs but do not allow emotional support pets into the office. Please inform us at the time of scheduling that you are bringing a service animal.

  • Refferals

If you are requesting a referral to another office, you must have been seen by our office within the last 365 days.

  • Interpreter

If you need an interpreter, please notify the person scheduling your appointment in advance.

  • Running Behind Schedukle

We do our best to run on schedule. Sometimes our patients require extra time, and occasionally emergencies or unforeseen circumstances occur which cause our providers to run late. We appreciate your understanding of this. Please keep this in mind when scheduling your appointments. If your visit is delayed, and you have to be rescheduled, your appointment will be at no cost to you. If you choose to keep your appointment please be patient. Do not bring up the provider running behind during your time with your provider. This only further delays your appointment and that of others.

  • Suggestions/Grievences

We strive to provide the best possible service so that women are heard. However, sometimes we fall short. Allow us to address matters before they escalate. If you believe that you have not received the level of service you have come to expect, have a grievance/accolade or would like to make suggestions for improvement. Please contact at service@waldorfwomenscare.com.

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